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Returns & Refunds

Cooling Off:
Consumers are entitled to a cooling-off period of 14 days, which begins the day that they receive the product. The goods must be returned to us in an unused, as new and re-saleable condition with any hygiene seals still intact. During this period, the consumer can cancel the contract without incurring charges or penalties other then the charges incurred in returning the goods. The customer is responsible for shipping and proof of delivery on all returns. Please be sure that return shipments are properly packaged to avoid damage.

Damaged or Faulty Goods:
A re-postage fee will not be charged for items which you have received damaged or wrongly packed. We will refund the cost of reasonable postage back to you if the product was received damaged or if we accidently sent you the wrong product.

Refunds will be made within 14 days to the credit card or PayPal account used to make the purchase.

If requiring an exchange or refund please email us at info@jamelaskincare.com or call our customer services on
020 7193 4838

Returns should be sent to:-

Jamela Skin Care
Unit 14
Northbrook Business Park
Worthing
West Sussex
BN14 8PQ
United Kingdom